Human Services Agreement

Last updated November 13, 2026.

This operational agreement is written for clarity and requires qualified legal review for the laws applicable to a particular customer or transaction.

Controlling scope

The accepted written quote controls the service, in-scope websites, pages, companies, systems, deliverables, price, delivery estimate, exclusions, acceptance criteria, review terms, and correction window. Starting prices are not unlimited-scope offers.

Customer responsibilities and authorization

The customer confirms it owns or is authorized to submit every website, system, document, and item of information involved. The customer supplies accurate requirements, lawful access, decisions, and feedback needed to perform the work. Passwords, card details, private keys, and confidential documents must not be submitted through public intake.

Delivery and acceptance

Delivery is recorded on the secure order page. Acceptance is measured only against the written acceptance criteria. The customer should report a material failure during the stated review or correction window. Requests outside scope use a written change order and may change price or timing.

Accessibility Remediation customers only

This section applies only when a customer purchases Accessibility Remediation and separately accepts these terms with the remediation checkbox and authorized signer name before checkout. It does not bind general website visitors, audit-only customers, or customers buying another service.

The seven-day review window begins when HubVibe makes the remediation findings-and-fixes document, completed in-scope deliverable, and included read-aloud review access available and sends the customer delivery notice. During that window, the customer may report a verified failure to implement an item listed in the accepted remediation document. HubVibe will correct that implementation failure at no additional charge.

If the customer reports no such implementation failure during the seven-day window, the documented remediation scope is treated as administratively accepted and closed. This does not create another charge, waive rights that cannot lawfully be waived, certify legal compliance, or release HubVibe from obligations that applicable law does not allow the parties to limit.

The included correction obligation does not cover new findings, new pages, later customer or third-party changes, changes made after delivery, new requirements, or work outside the accepted remediation document. Those items require a new written scope.

The included read-aloud access is a temporary review license that ends after seven days. Continued use requires a separate read-aloud widget purchase.

Revisions and corrections

Included corrections are limited to bringing the agreed deliverables into line with the accepted scope and criteria. New features, additional pages, changed requirements, and third-party changes are out of scope unless agreed in writing.

Intellectual property

Each party retains its pre-existing materials, tools, methods, and intellectual property. Rights in project-specific deliverables are governed by the accepted quote and apply after full payment, subject to third-party licenses.

Read-aloud widget license

After full payment for the standard read-aloud widget package, the customer receives a non-exclusive, non-transferable license to use the delivered current version on the one domain named in the accepted quote. The customer may host and maintain that delivered version for its own website but may not resell, redistribute, sublicense, white-label for third parties, or use it on additional domains without a separate written license. HubVibe retains its reusable code, methods, documentation, and pre-existing intellectual property. Changes made by the customer or a third party are outside the correction window unless HubVibe agrees otherwise in writing.

Service limits

HubVibe does not guarantee legal compliance, immunity from claims, search rankings, revenue, purchase intent, uninterrupted availability, or complete security. Accessibility evaluation reports identify their scope, date, target standard, methods, tools, tested environments, findings, and limitations. Automated findings and qualified manual review are labeled separately. Unless an accepted quote expressly states otherwise, a HubVibe report or remediation document is not third-party certification or legal advice. A read-aloud widget is a usability feature and is not a screen reader, accessibility remediation, or evidence that a website conforms to WCAG or applicable law.